Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full Name

• Phone Number

• Email Address

• Service Address

• Billing Information

• Payment Information

• Appointment Details

• Photos or information related to requested services

We may also automatically collect certain technical information when you visit our website, including:

• IP address

• Browser/device type

• Pages visited

• Time spent on website

• Referral source

• Website interaction behavior

This information may be collected through cookies, analytics tools, tracking pixels, and similar technologies.

 

2. How We Collect Information

Your information may be collected through:

• Website contact forms

• Quote request forms

• Facebook and Instagram lead generation forms

• Phone calls, text messages, and emails

• Online booking software

• Customer relationship management software

• Payment processing systems

• Cookies, Meta Pixel, Google Analytics, and other website tracking tools

 

3. How We Use Your Information

We use your information to:

• Provide estimates and schedule services

• Process payments

• Send appointment confirmations and reminders

• Communicate regarding booked services

• Respond to customer inquiries

• Send promotional emails, special offers, and seasonal reminders

• Deliver SMS notifications and service updates

• Improve our website, advertising, and customer experience

• Analyze ad campaign effectiveness

• Maintain internal customer records

 

4. Marketing Communications

By submitting your information through our website, social media advertisements, quote forms, or by communicating with us directly, you consent to receive:

• phone calls,

• emails,

• text messages,

• appointment reminders,

• promotional offers,

• seasonal maintenance reminders,

• and follow-up communications

from Grill Pro X LLC.

You may opt out of promotional communications at any time by contacting us directly or following unsubscribe instructions where applicable.

 

5. Payment Information

Payments made to Grill Pro X LLC may be processed through secure third-party payment processors.

We do not directly store full credit card numbers on unsecured internal systems. Payment information submitted through invoicing, card-on-file authorization, or online checkout portals is processed using commercially reasonable security standards.

 

6. Cookies, Analytics & Tracking Technologies

Our website may use:

• Cookies

• Meta/Facebook Pixel

• Google Analytics

• Conversion tracking software

• Visitor behavior monitoring tools

These technologies help us:

• understand website traffic,

• improve user experience,

• track advertisement performance,

• remarket services to interested visitors,

• and optimize our marketing campaigns.

By using our website, you consent to such tracking technologies unless disabled through your browser settings.

 

7. Sharing of Information

We do not sell your personal information.

However, we may share customer information when necessary with trusted third parties including:

• payment processors,

• CRM/customer management platforms,

• scheduling software,

• email/SMS communication platforms,

• advertising and analytics providers,

• subcontractors or technicians when required to complete services,

• or as required by law.

All shared information is limited to what is reasonably necessary to operate our business.

 

8. Data Security

We implement commercially reasonable administrative, electronic, and procedural safeguards to protect your information against unauthorized access, misuse, or disclosure.

While no online transmission can be guaranteed 100% secure, we take reasonable steps to maintain the confidentiality of customer data.

 

9. Your Rights & Choices

You may request to:

• review the information we have about you,

• correct inaccurate information,

• request deletion of your personal information where legally permissible,

• opt out of promotional messages,

• or inquire how your information is being used.

To make such a request, please contact us using the information below.

 

10. Third Party Links

Our website or communications may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third-party services.

 

11. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors.

 

12. Changes To This Privacy Policy

We reserve the right to update or revise this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

 

13. Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Grill Pro X LLC
3 Club House Lane
Manorville, NY 11949
Email: info@grillprox.com